General terms of the repair service

Last updated: October 2026

1. Who we are

This website and the repair service belong to Sat17, S.L. (trade name Sat17), with address at C Los pinos, 189, 03600 ELDA, Alicante, Spain. You can write to us at info@sat17.es.

2. Scope

These terms apply to all diagnosis, quotation and repair services we carry out on electronic devices: mobile phones, tablets, desktop and laptop computers, game consoles, televisions and other devices. By leaving or sending us a device, or by booking a service through this website, you accept these terms.

3. Handing over the device

• When we receive the device we give you a deposit receipt with your details, the device, the fault you report, its external condition and the accessories included. Keep it: you will need it to collect the device.
• Check that the details are correct. We cannot guarantee the return of items not listed on the receipt (cases, memory cards, SIM cards, chargers…). Please remove everything that is not needed for the repair.
• If we need the unlock code or pattern to test the repair, we will ask you for it. We will only use it to work on the device and will keep it confidential.

4. Diagnosis and quotation

• You are entitled to a written quotation before the repair, showing the fault, parts, labour, total price including taxes and estimated time.
• The quotation is valid for 30 days.
• We only repair once you have approved it. If you decline, we return the device in the same condition. If preparing the quotation has a cost, we will tell you before starting.
• You may waive the quotation in writing if you prefer us to repair directly.
• If another fault appears during the repair, we will send you a new quotation before continuing.

5. Repair and parts

• We use new parts, either original or compatible parts of equivalent quality. The quotation states which type will be used.
• Replaced parts are available to you if you ask for them on collection; otherwise we recycle them responsibly.
• Some repairs may affect water resistance or require a software update. We will tell you when this applies.

6. Your data on the device

• Back up your photos, contacts, documents and other data before leaving the device with us. Some repairs or tests may erase its content.
• We are not responsible for the loss of data, software or settings, unless caused by negligence on our part.
• We do not access your personal information beyond what is strictly necessary to test the repair.

7. Timeframes

The times we give are approximate and depend mainly on parts availability. We will let you know about any delay.

8. Repair warranty

• All our repairs carry a 3-month warranty from delivery, covering the repaired fault and the replaced parts.
• The warranty does not cover other faults, damage from impacts, drops, liquids, moisture or misuse, or devices opened or tampered with by third parties after our repair.
• To claim under warranty, present the invoice or repair receipt.

9. Prices and payment

• All prices include VAT unless stated otherwise.
• Payment is made when collecting the device or, for shipments, before it is returned. We always issue an invoice.

10. Collecting the device

• We will notify you when the device is ready. To collect it, present the deposit receipt or identify yourself as the owner.
• Please collect it within 3 months of our notice. After that period we may charge storage costs and will act as the law allows for uncollected devices.

11. Shipping

If you send the device by courier, pack it well and include a note with your details and the fault. Shipping costs are paid by you unless otherwise agreed. The device travels under the courier's responsibility; we recommend insurance for high-value items.

12. Personal data protection

We process your data (name, phone, e-mail and device details) only to manage the repair, notify you, invoice and handle the warranty, in accordance with Regulation (EU) 2016/679 and Spanish Organic Law 3/2018. We keep it for the period required by law and do not share it with third parties except where legally required or necessary for the service (for example, the courier). You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@sat17.es, and you may complain to the Spanish Data Protection Agency.

13. Complaints and applicable law

Complaint forms are available at our premises. These terms are governed by Spanish law. If you are a consumer, any dispute will be settled by the courts of your place of residence.